The second-hand marketplace Users Share Anger About Size Updates
Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.
This online marketplace has revised its size classifications for women's and children's clothes but did not contact all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers are posting online saying Vinted listings now show an altered size classification versus the original listing because of the remapping.
The company said the new system was more in line with comparable marketplaces.
The platform has recommended to review their products and manually change the size where appropriate, resulting in member annoyance.
Size Classification Modifications
Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L used to be a 12 but now shows as UK 16-18.
User Stories
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Necessary Adjustments
Another shopper, from Derby, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount after experiencing income reduction," she stated.
Platform Context
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification within the service has received backlash: previously, Vinted reversed a change concerning shipment methods following member complaints.
